These general terms and conditions of sale (conditions générales de vente, CGV) govern the relationship between WhyTrek, Julien Callet, entrepreneur individuel (sole trader) under the micro-entreprise scheme, SIREN 982 057 218, hereinafter “WhyTrek”, and any person booking a service, hereinafter “the participant” or “the customer”. Any booking implies unreserved acceptance of these CGV.
1. Services offered
WhyTrek offers guided hiking outings, micro-adventure trips, themed outdoor experiences (dedicated events) as well as guiding and advisory services. Each service is covered by a description setting out the programme, the duration, the level required, the capacity and the public price per participant where it is a dedicated event. Services for companies are the subject of a personalised quote.
2. Booking
Events (RandOpéra, RandoSpa, RandoSpores) are booked online, through the booking form on the event page. Private hikes and tailor-made outings are booked through the contact form on the site or the dedicated WhatsApp community. The booking is confirmed by WhyTrek. WhyTrek reserves the right to refuse a registration where the participant’s level does not match the difficulty of the outing, for safety reasons.
3. Prices and payment
The prices of dedicated events are shown in euros, inclusive of all taxes, per participant. WhyTrek falls under the micro-entreprise regime: VAT not applicable, Article 293 B of the Code général des impôts (French General Tax Code). Payment is made in cash or by cheque, on site, at the end of the service. The exceptions are services for companies, paid according to the terms of the quote, gift vouchers, paid on purchase (Article 9), and RandoSpa (see below).
RandoSpa: this event is organised with a partner hotel, named on the event page. WhyTrek collects the registrations and leads the walk. The partner hotel provides lunch and access to its spa, collects the full price and issues the invoice.
4. Droit de rétractation (right of withdrawal)
In accordance with Article L221-28 12° of the Code de la consommation (French Consumer Code), leisure services supplied on a specified date or with a specified periodicity are not subject to the droit de rétractation (right of withdrawal). Registration for an outing scheduled on a specific date cannot therefore be withdrawn from. The cancellation conditions are set out below.
5. Cancellation and modification
Cancellation by the participant: as payment is made after the service, the participant may cancel at any time, without charge or notice.
Cancellation by WhyTrek: for safety reasons (unfavourable weather conditions, alert, impassable terrain) or if there are not enough participants, WhyTrek may cancel or postpone an outing. The participant is then offered a new date. As no payment is made before the service, the cancellation involves no cost for the participant.
6. Safety, level and responsibility of the participant
Hiking and outdoor activities involve inherent risks. The participant undertakes to provide truthful information about their state of health and their level, to have suitable equipment and to comply with the guide’s safety instructions. The guide may, at any time and for safety reasons, adapt, shorten or interrupt an outing. Minors take part accompanied by an adult, who remains responsible for them throughout the outing.
7. Insurance
WhyTrek holds professional liability insurance taken out through AN3S (group contract no. 675047304). Each participant is advised to have individual insurance covering outdoor activities.
8. Personal data
Personal data provided in connection with a booking is processed in accordance with the site’s Privacy Policy. Health information forms are filled in on paper by the participant, read by the guide before departure and handed back to the participant: WhyTrek keeps no copy.
9. Gift vouchers
WhyTrek issues gift vouchers with a value of 40, 80 or 120 euros, as well as vouchers for a free amount from 30 euros. The voucher is sent to the customer electronically, in a digital and printable version, once the amount has been received.
The voucher is valid for twelve months from its date of issue, which is stated on the voucher. After that period it can no longer be used and gives rise to no refund or extension, unless WhyTrek agrees in writing.
The voucher is issued in the name of the holder and may be transferred to a third party. It is set against the price of the service chosen from those offered by WhyTrek on the date of use, with the exception of the RandoSpa, which is paid directly to the partner hotel. If the price of the service is higher than the value of the voucher, the balance is paid by the beneficiary in accordance with the arrangements provided for in Article 3. If it is lower, the remainder stays usable until the voucher expires.
The voucher cannot be refunded or exchanged for cash, in whole or in part. Nor can it be resold. In the event of loss, WhyTrek may issue a duplicate on request, provided that the original purchase can be identified.
Use of the voucher constitutes a booking for a service, subject to the cancellation and modification conditions in Article 5. If the booking is cancelled or postponed, the voucher value remains usable until its expiry date.
The purchase of a gift voucher at a distance gives the customer a withdrawal period of fourteen days from its acquisition, in accordance with Article L221-18 of the Code de la consommation, for as long as the voucher has not been used to book a service on a specified date. Once the booking has been made, the exclusion provided for in Article 4 of these terms applies.
10. Applicable law and disputes
These CGV are subject to French law. In the event of a dispute, the participant is invited to contact WhyTrek in order to seek an amicable solution.
In accordance with Articles L611-1 et seq. of the Code de la consommation, consumers may use a médiateur de la consommation (consumer ombudsman) free of charge. The competent mediator is Société Médiation Professionnelle, 24 rue Albert de Mun, 33000 Bordeaux, www.mediateur-consommation-smp.fr. WhyTrek has been a member of this scheme since 14 May 2026. Referral to the mediator requires that a written complaint has first been sent to WhyTrek and has remained unresolved.
Failing an amicable settlement, the French courts have jurisdiction.